Third party providers

Clipchamp uses third parties to provide services on behalf of Clipchamp. To provide these services, third party providers may collect or process your personal data. A list of our current third-party service providers contracted by Clipchamp has been set out below.

Third party providers

Third party provider	Service provided	Personal data collected and processed
Amazon S3	Amazon S3 is a cloud storage provide that stores personal data that we hold about you in ‘the cloud’. You can view their privacy policy here.	Emails Magic links Password reset emails
Amplitude	Amplitude provides product analytics services and assist us in better understanding our users and how they use the Clipchamp platform and services. You can view their privacy policy here.	Approximate location Browser name and version Your subscription status The type of user you are How you got to our website Number of projects you are working on Your video editing frequency Events you complete inside the Clipchamp App Boolean values related to user events for filtering
Appcues	Appcues provides user onboarding services. They help create our platform and services so that they are interactive and easy to use. You can view their privacy policy here.	First and last name Email Browser name and version Your subscription status The type of user you are How you got to our website Number of projects you are working on Your video editing frequency Device type Your browser language How you interact with the platform
Braintree PayPal	Where you choose to make a payment with PayPal, Braintree PayPal processes your payment. You can view their privacy policy here.	Name Address IP address Credit card information Transaction information Payment method Payment currency Subscription information
Braze	Braze provides user messaging services, allowing us to better connect with you. You can view their privacy policy here.	First and last name Email Approximate location Device information Browser language Browser name and version Your subscription status The type of user you are How you got to our website Number of projects you are working on Your video editing frequency
Chargify	Chargify provides payment processing services. They manage your plan subscription with us. You can view their privacy policy here.	Name Email Address Phone number Payment method Payment currency Payment amount Payment status Subscription information Invoice details Credit card type and details
Cloudflare	Cloudflare provides services for hosting and streaming videos shared from Clipchamp. You can view their privacy policy here.	Videos you share
ConfigCat	ConfigCat is a feature flag management tool. You can view their privacy policy here.	User ID Email Approximate location
Datadog	Datadog provides cloud monitoring services to manage the performance of our website, services and applications that are based in ‘the cloud’. You can view their privacy policy here.	First and last name Email Platform activity and sessions Server-side logs Session tracing Browser name and version Your subscription status The type of user you are How you got to our website Number of projects you are working on Your video editing frequency
Facebook Pixel	Facebook Pixel tracks how you use our website so we can better understand how you and other users interact with our platform and services. You can view their data policy here.	Your browsing behaviour and how you interact with the platform Browser name and version Email Your subscription status First and last name The type of user you are How you got to our website Number of projects you are working on Your video editing frequency
Fullstory	Fullstory provides digital experience intelligence. It recreates user interactions with Clipchamp to help us get a better understanding of real use cases to help improve our product. View their privacy policy here.	Screen recording (personal details are blurred and anonymized).
GIPHY	GIPHY provides a GIF’s library service. This allows you to search and use GIF’s (animated images) within Clipchamp. You can view their privacy policy here.	Your search terms when searching the GIPHY library
Google Analytics	Google Analytics provides website analytics so we can better understand how you and other users interact with our platform and services. You can view their privacy policy here.	Webpages visited How you got to our platform How you interact with our platform and advertisements Your screen resolution Your language Your approximate location Your IP address Information about your operating system Browser name and version Email Your subscription status First and last name The type of user you are How you got to our website Number of projects you are working on Your video editing frequency
Google Cloud Platform	Google Cloud Platform provides storage for data held by Clipchamp, in ‘the cloud’. You can view their privacy policy here.	User videos, where a user choose to sync their video to ‘the cloud’ User information User subscription status
Intercom	Intercom provides Clipchamp’s live chat function so you can get help from Clipchamp’s support team. You can view their privacy policy here.	Messages, comments and conversations First and last name Email Phone number Your approximate location Number of times you visited our platform The first and last time visiting the platform Webpages visited When you registered an account with us The last time we contacted you The last time you contacted us When you last opened an email from us When you last opened an email link we sent you When you unsubscribed from receiving emails Whether you have grouped using a tag Your operating system Browser language Browser name and version Your subscription status The type of user you are How you got to our website Number of projects you are working on Your video editing frequency
PayPal	Where you choose to make a payment with PayPal, PayPal processes your payment via Braintree. You can view their privacy policy here.	Name Address IP address Credit card information Transaction information Payment method Payment currency Subscription information
Productboard	Productboard provides services to capture and analyse your suggestions and feedback, so we can improve our platform and services. You can view their privacy policy here.	First and last name Email Your feedback and suggestion
Recurly	Recurly is a subscription management platform that provides payment processing services. You can view their privacy policy here.	Name Address IP Address Payment currency Payment method (PayPal or debit or credit card payment) Subscription information Payment amount Transaction dates Payment status
Sentry	Sentry is an application monitoring platform that assists Clipchamp in tracking errors on our platform. You can view their privacy policy here.	First and last name Email Device information IP address How you interact with the platform Browser name and version Your subscription status The type of user you are How you got to our website Number of projects you are working on Your video editing frequency
Storyblocks	Storyblocks provides a stock media library service. This allows you to search and use media from a media library. You can view their privacy policy here.	Your search terms when searching the videos or audio library
Stripe	Where you choose to make a payment using a debit or credit card, Stripe securely processes your payment in accordance with PCI-DSS requirements. You can view their privacy policy here.	Name Email Address Credit or debit card information Payment amount Payment date Payment method Payment currency Subscription information Transaction history
Vero	Vero provides automatic user messaging services. You can view their privacy policy here.	First and last name Email How you interact with the platform Browser name and version Your subscription status The type of user you are How you got to our website Number of projects you are working on Your video editing frequency