Third Party Providers

    Clipchamp uses third parties to provide services on behalf of Clipchamp. To provide these services, third party providers may collect or process your personal data. A list of our current third-party service providers contracted by Clipchamp has been set out below.

    Third party providers

    Third Party Provider

    Service Provided

    Personal Data Collected and Processed

    Amazon S3

    Amazon S3 is a cloud storage provide that stores personal data that we hold about you in ‘the cloud’. You can view their privacy policy here.

    • Emails

    • Magic links

    • Password reset emails

    Amplitude

    Amplitude provides product analytics services and assist us in better understanding our users and how they use the Clipchamp platform and services. You can view their privacy policy here.

    • Approximate location

    • Browser name and version

    • Your subscription status

    • The type of user you are 

    • How you got to our website

    • Number of projects you are working on

    • Your video editing frequency

    • Events you complete inside the Clipchamp App

    • Boolean values related to user events for filtering

    Appcues

    Appcues provides user onboarding services.  They help create our platform and services so that they are interactive and easy to use. You can view their privacy policy here.

    • First and last name

    • Email

    • Browser name and version

    • Your subscription status

    • The type of user you are 

    • How you got to our website

    • Number of projects you are working on

    • Your video editing frequency

    • Device type

    • Your browser language

    • How you interact with the platform

    Braintree PayPal

    Where you choose to make a payment with PayPal, Braintree PayPal processes your payment. You can view their privacy policy here.

    • Name

    • Address

    • IP address

    • Credit card information

    • Transaction information 

    • Payment method

    • Payment currency 

    • Subscription information

    Braze

    Braze provides user messaging services, allowing us to better connect with you. You can view their privacy policy here.

    • First and last name

    • Email

    • Approximate location

    • Device information 

    • Browser language 

    • Browser name and version

    • Your subscription status

    • The type of user you are 

    • How you got to our website

    • Number of projects you are working on

    • Your video editing frequency

    Chargify

    Chargify provides payment processing services. They manage your plan subscription with us. You can view their privacy policy here.

    • Name

    • Email

    • Address

    • Phone number

    • Payment method

    • Payment currency 

    • Payment amount

    • Payment status

    • Subscription information

    • Invoice details

    • Credit card type and details

    Cloudflare

    Cloudflare provides services for hosting and streaming videos shared from Clipchamp. You can view their privacy policy here.

    • Videos you share

    ConfigCat

    ConfigCat is a feature flag management tool. You can view their privacy policy here.

    • User ID

    • Email

    • Approximate location

    Datadog

    Datadog provides cloud monitoring services to manage the performance of our website, services and applications that are based in ‘the cloud’. You can view their privacy policy here.

    • First and last name

    • Email

    • Platform activity and sessions

    • Server-side logs

    • Session tracing

    • Browser name and version

    • Your subscription status

    • The type of user you are 

    • How you got to our website

    • Number of projects you are working on

    • Your video editing frequency

    Facebook Pixel

    Facebook Pixel tracks how you use our website so we can better understand how you and other users interact with our platform and services. You can view their data policy here.

    • Your browsing behaviour and how you interact with the platform

    • Browser name and version

    • Email

    • Your subscription status

    • First and last name

    • The type of user you are 

    • How you got to our website

    • Number of projects you are working on

    • Your video editing frequency

    GIPHY

    GIPHY provides a GIF’s library service.  This allows you to search and use GIF’s (animated images) within Clipchamp. You can view their privacy policy here.

    • Your search terms when searching the GIPHY library

    Google Analytics

    Google Analytics provides website analytics so we can better understand how you and other users interact with our platform and services. You can view their privacy policy here.

    • Webpages visited

    • How you got to our platform

    • How you interact with our platform and advertisements

    • Your screen resolution

    • Your language

    • Your approximate location

    • Your IP address

    • Information about your operating system

    • Browser name and version

    • Email

    • Your subscription status

    • First and last name

    • The type of user you are 

    • How you got to our website

    • Number of projects you are working on

    • Your video editing frequency

    Google Cloud Platform

    Google Cloud Platform provides storage for data held by Clipchamp, in ‘the cloud’. You can view their privacy policy here.

    • User videos, where a user choose to sync their video to ‘the cloud’

    • User information

    • User subscription status

    Hotjar

    Hotjar tracks how you use our website so we can better understand how you and other users interact with our platform and services. You can view their privacy policy here.

    • User ID

    • Screen recording (Personal details are blurred and anonymized)

    • Approximate location

    Intercom

    Intercom provides Clipchamp’s live chat function so you can get help from Clipchamp’s support team. You can view their privacy policy here.

    • Messages, comments and conversations

    • First and last name

    • Email

    • Phone number

    • Your approximate location

    • Number of times you visited our platform

    • The first and last time visiting the platform

    • Webpages visited

    • When you registered an account with us

    • The last time we contacted you

    • The last time you contacted us

    • When you last opened an email from us

    • When you last opened an email link we sent you

    • When you unsubscribed from receiving emails

    • Whether you have grouped using a tag

    • Your operating system

    • Browser language 

    • Browser name and version

    • Your subscription status

    • The type of user you are 

    • How you got to our website

    • Number of projects you are working on

    • Your video editing frequency

    Linkedin Insight Tag

    LinkedIn Insight Tag tracks how you use our website so we can better understand how you and other users interact with our platform and services. You can view their data policy here.

    • Webpages visited

    • How you got to our website

    • How you interact with our platform and advertisements

    • Your approximate location

    • Your IP address

    • Information about your operating system

    • Browser name and version

    PayPal

    Where you choose to make a payment with PayPal, PayPal processes your payment via Braintree. You can view their privacy policy here.

    • Name

    • Address

    • IP address

    • Credit card information

    • Transaction information 

    • Payment method

    • Payment currency 

    • Subscription information

    Productboard

    Productboard provides services to capture and analyse your suggestions and feedback, so we can improve our platform and services. You can view their privacy policy here.

    • First and last name

    • Email

    • Your feedback and suggestion

    Recurly

    Recurly is a subscription management platform that provides payment processing services. You can view their privacy policy here.

    • Name

    • Address

    • IP Address

    • Payment currency

    • Payment method (PayPal or debit or credit card payment)

    • Subscription information 

    • Payment amount

    • Transaction dates

    • Payment status

    Replica Studios

    Replica Studios provides a generated voice over service, providing a feature to turn your text into speech. You can view their privacy policy here.

    Text that you type into the ‘AI Voice Over’ feature

    SendGrid

    SendGrid provides email delivery services. You can view their privacy here.

    • Email address

    • The amount of times you open an email or click on a link inside an email we send you

    Sentry

    Sentry is an application monitoring platform that assists Clipchamp in tracking errors on our platform. You can view their privacy policy here.

    • First and last name

    • Email

    • Device information

    • IP address

    • How you interact with the platform

    • Browser name and version

    • Your subscription status

    • The type of user you are 

    • How you got to our website

    • Number of projects you are working on

    • Your video editing frequency

    Storyblocks

    Storyblocks provides a stock media library service.  This allows you to search and use media from a media library. You can view their privacy policy here.

    • Your search terms when searching the videos or audio library

    Stripe

    Where you choose to make a payment using a debit or credit card, Stripe securely processes your payment in accordance with PCI-DSS requirements. You can view their privacy policy here.

    • Name

    • Email

    • Address

    • Credit or debit card information

    • Payment amount

    • Payment date

    • Payment method

    • Payment currency 

    • Subscription information

    • Transaction history

    Vero

    Vero provides automatic user messaging services. You can view their privacy policy here.

    • First and last name

    • Email

    • How you interact with the platform

    • Browser name and version

    • Your subscription status

    • The type of user you are 

    • How you got to our website

    • Number of projects you are working on

    • Your video editing frequency